My account was moved to Alpian. How do I login?
- Your username is the email address you registered with radicant.
- Important when logging in to your Alpian account: Please enter your username in lowercase letters.
I don’t remember my password.
Can you still log in to the radicant app using Face ID or your fingerprint?
- Yes: Click on “Forgot Password” and create a new password yourself.
- No: Please send us an email at support@radicant.com and let us know when you’re available for a call. We’ll contact you to reset your password.
How do I get an account, tax or closing statements of my closed radicant account?
- Send us an email at support@radicant.com from your registered email address and let us know which documents you need. We will send them to you by email.
- If your account was transferred to Alpian, please contact Alpian Customer Service at wm@alpian.com.
What will no longer be available as of 1 April 2026?
As of 1 April 2026, the following services and features will no longer be available:
- TWINT: The radicant TWINT app will be disabled and removed from the app stores.
- Opening additional accounts: It will no longer be possible to open new EUR accounts or additional CHF accounts.
- Payments: QR payments, eBill (including deregistration), standing orders and scheduled payments will be disabled. Any existing standing or scheduled payments will be deleted.
- Cards (physical and virtual): All radicant debit cards will be disabled and can no longer be used for payments or cash withdrawals.
- My Impact: The Impact section in the app will no longer be available.
These changes are part of the ongoing wind-down of our banking activities.
What account maintenance fees apply from 1 April 2026?
From 1 April 2026, an account maintenance fee will be charged on the first business day of each month for accounts that remain open. The monthly fee amounts to CHF 100 for CHF balances and EUR 100 for EUR balances. The fee is charged monthly per currency, irrespective of the number of accounts held in that currency. This measure is introduced in the context of the wind-down of our banking activities and applies until the account is closed. If the deduction of the fee results in a negative balance, radicant reserves the right to close the account.
What will no longer be available as of 24 April 2026?
As of 24 April 2026, the radicant app will be switched to read-only mode.
In read-only mode:
- You will only be able to view your current cash balance
- You will be able to download documents
- You will be able to submit a closing request via the app under “Profile & Settings” > “Close account”, or provide your closing instructions through our Client Service Team at support@radicant.com.
All other functionalities, including all payment options and transfers, will no longer be available.
I am part of the transfer to Alpian. What does this mean for me? Do I keep my current IBAN and card?
The migration of assets was on 11 April 2026. From 13 April 2026, your transferred assets are expected to be reflected in your Alpian account. Once the transfer is completed, Alpian will take over the servicing of your transferred assets. You will receive a new IBAN and a new card from Alpian. Your current radicant IBAN and card cannot be retained. With Alpian, you will continue to have access to key services such as CHF/EUR accounts, cards, eBill, standing orders, and TWINT Prepaid.
Your pillar 3a assets will be transferred separately to Alpian's pension partner, lemania-pension (FRPI). The 3a assets are expected to be reflected in a dedicated 3a cash solution in the weeks following the asset transfer. Alpian will inform you once the transfer of your pillar 3a assets has been completed.
Are you transferring my data to another bank? What about banking secrecy? Is my personal information safe?
Unless you provide us with explicit instructions to close your relationship before the opt-out deadline, we will assume that: (i) you wish to transfer your radicant account to Alpian SA; (ii) you authorise us to share the necessary information with Alpian for the purpose of the transfer and release us from banking secrecy obligations to the extent required for this transfer; and (iii) you agree that Alpian’s contractual terms and conditions will apply from the date of the transfer.
Your personal information remains protected and is handled in accordance with applicable Swiss data protection and banking regulations.
Do I get any benefits by moving to Alpian?
Alpian has reserved an exclusive welcome package for radicant clients, including:
- 1% Cashback: Earn 1% back on card purchases for one year, up to a total of CHF 5'000.
- 50% Off Investment Fees: Enjoy a 50% discount on investment fees for 2026.
- Quarterly Bonuses: Earn a quarterly bonus of CHF 15 in 2026 if your assets exceed CHF 20'000.
You can find the full terms and conditions of the offer here.
What happens with radicant? Is radicant closing?
We regret to inform you that radicant ag will discontinue its banking activities in 2026.
How long will the process of discontinuing banking operations take?
An orderly wind-down usually takes 1-2 years. However, the duration may deviate significantly from this timeframe due to the complexity of the process.
Who can I contact if my question is not answered in these FAQs?
These FAQs will be updated as needed to ensure you always have access to the latest information. The current version of the FAQs is available on our website at any time.
For further information or if you have any questions, please feel free to contact radicant ag:
- Email: support@radicant.com.
For questions about Alpian's services, we kindly ask you to reach out to their team at wm@alpian.com or by booking a call.